Who should I notify if I move house?
You should notify the Pension Section as soon as possible in writing of your new address. This will be actioned and acknowledged, then passed to the Employee Service Centre. Please remember to quote your pension number and your national insurance number.
Who should I notify if I change my bank account?
You should notify the Employee Service Centre as soon as possible in writing of your new bank account. Please remember to quote your pension number and your national insurance number.
Who should I contact if I have a query about the tax I’m paying or my tax code?
The HM Revenue and Customs (HMRC) set or amend your tax code to a particular level. In the first instance these queries should be made to them, their telephone number is 0845 300 3939. You should have your National Insurance Number available and quote the Tax Reference 083/CCC (for Local Government). Visit the HMRC website.
Since I retired I have moved overseas, is it possible to have my pension paid in to my overseas bank account?
For those pensioners living abroad or who are planning to move abroad you will still receive your pension. Payments can be made direct to your overseas bank account using the Bank of Scotland facility T.A.P.S (Transatlantic Payment System). Your pension will be paid to your overseas account already converted into the currency of that country. Please contact the Pension Section for more information.
What benefits are payable to my spouse/civil partner in the event of my death?
Generally they will receive a pension for the first three months after your death at the same rate as your pension. After three months payment they will receive half of your entitlement for the rest of their life, but there are some exceptions so please check the table below, if you are affected.
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Single |
No spouses pension payable |
| Female whose benefits were deferred before 6 April 1988 |
No widower’s or civil partners pension payable |
| Married Male, whose marriage or civil partnership took place before retirement |
Half rate widow’s pension based on all Scheme membership. For civil partnership half rate pension based on Scheme membership since 6 April 1988 |
| Married Male, whose marriage or civil partnership took place after retirement |
Half rate widow’s pension based on Scheme membership after 6 April 1978. For civil partners half rate pension based on Scheme membership since 6 April 1988 |
| Married Female / Civil Partnership |
Half rate widowers / civil partners based on all Scheme membership after 5 April 1988 |
Why has my pensioner number changed?
The eight digit pensioner number is a feature of the new Payroll System. This number will remain the same for as long as you receive a pension. Please quote this number in all correspondence with us along with your National Insurance Number.
When will I receive my P60 (details of pension and tax paid in the previous tax year)?
Your P60 details will be issued by 31 May each year.
Which day of the month will I receive my pension?
Your pension is paid to you on the 18th of every month except where the 18th falls on a weekend or a bank holiday when the pension will be paid on the next working day.
Why don’t I receive a monthly payslip?
You will only receive a monthly pay slip if your NET PAY changes by more than £1 from the previous month. You will of course still receive your pension every month. We are happy to provide written confirmation of your pension if you need it e.g. for benefit claims. You will still receive a P60 although this will be sent as a separate document and not attached to your payslip. PLEASE KEEP THIS SAFE.
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