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Cheshire Domestic Abuse Partnership - Agency Response To Domestic Abuse - The Experience of Service Users Document
Introduction
Cheshire Domestic Abuse Partnership (CDAP) exists to co-ordinate a multi-agency approach to reducing the extent and impact of domestic violence in the county (Mission Statement: Appendix 1). It has a wide ranging and growing membership of statutory and voluntary agencies, committed to improving and extending individual and collective response in line with the government’s national agenda (Membership List: Appendix 2). This report is intended to inform and influence that task by presenting the experiences of women, who are the majority of service users, seeking help to deal with their abuse.
Survey Aim
- To give service user feedback on agency contact
- To highlight good and unhelpful practice
- To give impetus to improving service provision to assist individual
- Agencies in their monitoring of service user experience
Background
Local women’s refuges have pioneered ‘provision, prevention and protection’ (WAFE Families without Fear) for women and children experiencing domestic violence for over 25 years and remain a specialist service provider.
Since 1997 CDAP has sought to enhance their work by promoting good practice among and between other agencies, training nearly 2000 workers and managing a Home Office funded multi-agency initiative (CDAP Synopsis: Appendix 3).
The largest component of this initiative is the provision, since February 2001, of a Domestic Violence Outreach Service (CDVOS) to women not requiring refuge accommodation. A data collection and monitoring project, now financed by Government Office North West, is another key element and its officers are responsible for the production of this report.
Process
This report combines the results of three surveys undertaken in consecutive years, involving group and individual interviews with 79 Refuge and Outreach service users.
- 2000 - 25 Refuge service users
- 2001 - 20 Outreach service users
- 2002 - 19 Refuge and 15 Outreach service users
The methodology is both quantitative and qualitative, amalgamating questionnaire responses with longer conversations with women about their experiences. As taboo continues to hinder both disclosure and agency response, quotations from these interviews are given prominence.
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