Main heading

1. Provide information, through a range of traditional and electronic media, to help people understand what we do:

• producing a wide range of consistent and informative printed publications;
• maximising the use of electronic communications to achieve the Government’s e-governance targets;
• producing and maintaining an interesting, informative and interactive Internet website;
• making non-electronic media available to those without access to, or interest in, electronic means of communication; and
• promoting easy public recognition of our Service and staff by consistent branding.

2. Understand the community's needs and expectations by involving local people, as much as possible, in our decision-making process, by:

• specifying the way in which we will consult people about our draft policies and proposals;
• reporting these views to Councillors so that they can make informed decisions on behalf of the community;
• setting up a Focus Group to comment on our communications;
• using Customer Satisfaction questionnaires to find out what our customers think of our services; and
• repeating our Highways Survey about every five years through the "Cheshire Voice" process.

3. Take advantage of developments in communications technology to improve the quality of our 24-hour customer response service by:

• adhering to or exceeding The Council's Customer Care Standards;
• co-operating with the Cheshire Information Consortium in its work to co-ordinate responses to public service demands throughout the County; and
• investigating alternative ways that we can respond to the public.

4. Ensure all staff are aware of current issues and policies by:

• maintaining a regular two-way briefing process;
• producing a fortnightly staff newsletter (Engineering News);
• providing an intra-Service website (EngNet) to give ready access to technical information; and
• ensuring that our part of the Council’s Intranet is informative and is kept up-to-date.

For further information please email: engineering@cheshire.gov.uk