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Cheshire County Council
County Hall
Chester, Cheshire
CH1 1SF
Email: info@cheshire.gov.uk
www.cheshire.gov.uk
24 Hour Tel: 0845 11 333 11



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Rural Retail Advisory Partnership

Main heading

Sub-heading

rural development

Rural Retail Advisory Partnership (RRAP)

Rural Village Shops Revitalise Scheme

Background

Village shops and Post Offices not only supply an important retail service to their community, particularly to certain sectors (ie the elderly and those without their own transport means where transport links are fragmented) they are also recognised as providing an essential social service to their community and contributing to and sustaining the local economy.

In many rural areas Village shops and Post Offices act as a “hub” especially in hamlets which are isolated with no other community services or facilities available. It is an important meeting place providing important social contact.  Information can be disseminated, local events, services/sales and vacancies are advertised there. These outlets can also provide a secure venue for prescription/parcel delivery and collection.  The Retailer/Sub Postmaster is regularly enlisted to guide doctors and health workers, delivery drivers and visitors to their intended destination. It has been proposed that the provision of a good village store can increase local property prices, which if true would certainly benefit the financial security of all home owners in the vicinity. Such a direct correlation might be difficult to prove given the myriad of other contributing factors re house prices. However, what cannot be argued in light of the above is that, the presence of a vibrant community outlet enhances the quality of life experienced by those it serves.

Economically, Village  shops and Post Offices provide employment. Additionally they facilitate local businesses including those working from home. In particular, those outlets that offer IT links, fax and photocopying in addition to postal services are proving an invaluable support. Where local produce is sourced and sold the retailer is directly enabling the profitability and continuation of a neighbouring farm/smallholding or producer. Increasingly Village shops and Post Offices are found to be attracting tourists and their accompanying revenue to an area which can only boost the local economy.

The All-Party Parliamentary Small Shops Group was set up by a cross party group of MPs to raise awareness among Parliamentarians of a broad range of issues of concern to small shopkeepers, including retail crime, excessive insurance premiums, planning reform, red tape and environmental legislation. The group also looks at the vital social and economic role played by independent retailers in community stores.  Their report provides the analysis of the evidence, both written and oral, submitted to the Inquiry held by the All-Party Parliamentary Small Shops Group, entitled ‘High Street Britain: 2015.’ Their findings endorse the above.

“The vast majority of contributors agreed that all small shops are important to, and influenced by, economic, social and political trends. The small retail sector is a key driver of: entrepreneurship, employment, skills, local economies, innovation, and sophisticated business networks, as well as accessibility to vital goods and services, diversity, social inclusion and community activities.”

When the above is considered as a whole it validates the view that the loss of such an essential service can have a fundamental impact on the sustainability of a local rural community both Socially and economically.

Unfortunately recent closure levels have been well documented in the media and the same report quoted earlier found.

“Wafer thin margins, combined with the constant threat of unfair competition from supermarket behemoths, mean that small shops, once an essential part of the fabric of rural and urban life, are disappearing in their thousands each year.”

Their predictions for the future offer little comfort.

“Contributors are concerned by the intense pressure small shops face, from both market-led forces and external (macro-environmental) forces. Witnesses cite the aggression of larger competitors, distortion of the supply chain, the cost of property, crime, poor planning decisions, a lack of appropriate business support and disproportional regulatory burdens as problematic.

There is widespread belief therefore, that many small shops across the UK will have ceased trading by 2015 with few independent businesses taking their place. Their loss, largely the result of a heavily unbalanced trading environment, will damage the UK socially, economically and environmentally. People (as consumers and members of communities) stand to be disadvantaged the most with restricted choice, entrenched social exclusion and a vulnerable supply chain caused by consolidation.”

There is further evidence from Nick Louth, MSN Money Special Correspondent in his update (December 2005) “Countryside Agency figures show that for the vast majority of British villages, the battle is already lost. More than 70% of the countries 10,000 villages have no shops at all.

A report by the New Economics Foundation said that 13,000 local shops such as butchers, bakers, fishmongers and newsagents closed between 1997 and 2002. Across the country as a whole, urban and rural convenience stores are still closing at the rate of 2,000 a year.

Across the country, rural residents like to live in a village with a post office, shop or pub. This desire is reflected in the higher house prices demanded for such character villages. Yet it is not reflected in the actual use made of them. Quite simply, if residents want a village shop to survive they have to use it”.

Undoubtedly the long term opportunities for many rural businesses has to be called to question, the survival of the fittest is a reality and even  businesses that may have been perceived as financially viable in recent years are now unable to offer the levels of income that existing, or certainly potential operators may be seeking.

All too often the decision to operate a rural business has been based on a lifestyle opportunity, often from individuals with little retail or indeed commercial experience. Those that have operated such business over a longer period of time have found it increasingly difficult to stay in touch with changes in retail trends and often not had the financial resources available to invest in updating fixtures and fittings. Additionally the ability for many to fund any development of their stock range, or in some cases maintain reasonable stock on their shelves, limits the onward potential for such businesses to survive.

The challenge is therefore to attempt to seek out those rural businesses where focused investment could impact positively on their ability to develop a level of service to the community that would extend viability opportunity whilst engaging the community they serve, to divert some of their required purchasing away from their now primary source, most probably the local supermarket.

Solutions

1 Feasibility Study

All existing village shops would be visited to assess current trading conditions. It would be used to classify outlets in order that further assistance could be targeted. Findings would inform agencies the predicted viability of each individual outlet.

2 Independent Retail Health Check

Critical to the wellbeing of rural retail survival is the need to enthuse investment into aspects of the business that could materially enhance longer term sustainability.

Previous experience of both the Village Shops Development Scheme and Community Service Grant delivered in the past by then The Countryside Agency has indicated that such investment need not always be delivered in direct financial assistance, but critically through the delivery of bespoke business advice focusing on identifying how best the business might develop its financial viability towards future sustainability.

Although each rural business is likely to differ in the extent of support that might be required all are likely to benefit from an initial ‘Healthcheck’ undertaken by a retail professional to identify their present trading situation and identify opportunity for future development.

Such a report would help to identify the actual (rather than perceived) development opportunities that exists within the business and help to inform and support additional initiatives.

Retail Healthcheck

A Healthcheck would take the form of a review of the business including:

  • Current trading situation  - turnover, expenses and other pertinent trading information etc.
  • Presentation assessment – including shop front, window display, internal layout, lighting, decoration and staff.
  • Merchandising assessment – including stock range/pricing regime/supplier base.
  • Pertinent population/demographic information.
  • Photographic ‘evidence’.

The review would be analysed and compiled into a report that would contain recommendations focused on enhancing retail performance and onward viability.

Key areas covered would include:

  • Assessment of perceived onward viability.
  • Merchandising/presentation/stock range/buying recommendations.
  • Layout/fittings/lighting.
  • New products/categories/opportunities/service development.
  • Business controls/expenditure/improved use of technology.
  • Staff training and development.

Identified levels of required investment would also be identified.

Benefits

  • The healthchecks would form an important benchmark of existing rural business viability and onward sustainability potential.
  • The reports would identify an indicative investment value to enable a better understanding of the overall financial investment required to enhance trading potential towards longer term sustainability.
  • The report would identify those businesses where investment was unlikely to impact on future viability and, as a consequence, identify those communities where retail provision was unlikely to be maintained.
  • The reports would assist existing operators in recognising business development opportunities and guide them towards cost effective implementation and improved profitability.
  • Implemented recommendations should enable ongoing provision of rural retail services to the communities so identified.

3 Training Programme

From direct feedback obtained from Cheshire rural retail businesses previously it is clear that the items listed below (and there are more) need to be developed to assist retail businesses rural survival in the short to long term.

  • Provide training on retail, business, marketing and other areas on a basic, intermediate and advanced basis.
  • Improved ongoing standards of retail and business skills to meet ongoing and potential threats.
  • Information about existing help.
  • Where rural retail businesses can go for help.
  • Improve self belief in business acumen and recognition.
  • Create role models in the right locations.
  • To develop a culture for rural retail businesses to adopt more of a poactive/marketing approach.
  • A provision of financial assistance.
  • To encourage customers to use their local rural retail businesses.
  • Assist with expansion and development where permitted.
  • Improved communication.
  • Poor motivation of the people in the rural retail businesses.
  • Improve facilities to customers.
  • Obtain mandatory/discretionary rates relief.
  • Understand all forms of legislation (H&S, health & hygiene, DDA etc).
  • Interlink with other rural amenities.
  • Improved wholesale deals/buying groups.
  • Improved security.
  • The use of technology for retail outlets and customers.
  • Business Estate Agents.
  • Staff employment, training and development.

Many of the above development opportunities identified can be delivered with a self competence based NVQ structured  training approach.  This would assist and develop rural retail businesses ability to market their overall business effectively and viably for the benefit of themselves and the needs of the local communities. It would also reduce the need of external support over a period of time.

Different tailored training approaches and options would be adapted to the development of individual rural retail businesses.

Listed below are a series of courses, training programmes and assistance that would be necessary to assist rural retail businesses. These would also supplement the NVQ competence approach.

  • Induction training.    
  • Business plan reviews.
  • Basic retail and business reviews.
  • Intermediate business reviews.
  • Advanced business reviews.
  • Layout course/module.
  • Refit course/module.
  • Operating controls course/module.
  • Finance course/module.
  • Merchandising course/module.
  • Marketing course/module.
  • Legislation course/module (H&S, HR, health and hygiene, DDA).
  • Diversification training.

4 Grant Scheme

This would be direct investment into capital projects that will increase the sustainability of an outlet. Verification of this critical factor would be via the Independent Retail consultants report.

Such a scheme would adopt similar criteria to those under the VSDS and the CSG.  Each grant would be for a maximum of £5,000 with the individual match funding at least 50% of the project costs.  Thus an improvement scheme costing £10,000 would receive £5,000 from the grant fund with the recipient providing the additional £5,000.

The scheme will be managed by Cheshire Community Council, presuming all applications for funding can be successfully put into place.


For further information please contact:

Gaynor Bowen-Jones
Rural Development Officer
Cheshire County Council
Backford Hall
Backford
Nr Chester, CH1 6PZ

Tel: 01244 973373
Email: Gaynor Bowen-Jones

 
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