Cheshire County Council ceased to exist on April 1st 2009. This site is available for historical information. For up to date information please see Cheshire East Council or Cheshire West and Chester Council.
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Our Standards

Main heading

Sub-heading

Whenever you contact Social Services, you are entitled to a high standard of treatment.

Individual attention

You can expect:

  • your views to be listened to and taken into account
  • to be told the reasons for decisions which affect you; and
  • to have any problems or complaints dealt with in a simple, honest and straightforward manner.

Clear information

We will:

  • provide details of our services and how to make contact;
  • provide explanations in plain language; and
  • whenever possible provide a named contact.

Prompt service

We will:

  • give an immediate response whenever we can;
  • respond to your enquiries within five working days of receipt; and
  • tell you how your enquiry will be handled, and how long it will take if the answer is not possible within five working days.
 
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Disclaimer | Copyright | Legal | Access Guide | Last Edited: 01-Apr-2009