What if you need to contact Social Services during the evening, at night or the weekend?
Most major problems happen during the day time when, if necessary, the department’s locality teams will assist. But for those that happen that cannot wait until the next working day, Community Services provide an Emergency Duty Team (EDT) to help.
To contact the EDT phone (01606) 76611
The EDT will provide a response to those problems that occur outside office hours i.e. evenings, weekends and bank holidays, to both adults in need of community care services, and to children and families.
Who will answer the phone?
An experienced duty social worker will answer the phone; they will listen and take details of the problem.
What happens next?
The duty Social Worker will give advice and guidance over the phone on how to deal with the problem, or they will either:
- Recommend that contact is made with another more appropriate agency. They will supply the contact details.
- Refer the matter on to another Social Services team the next working day.
- Arrange for a visit by an appropriately qualified or experienced worker to assess and respond to the problem.
When does the service operate?
Service operates between 16.30 (16.00 Fri) - 09.00, and 24 hours at the weekends and bank holidays, please contact
Tel: 01606 76611, FAX: 01606 275776, or Email: emergencydutyteam@cheshire.gov.uk |