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The Trading Standards Service exists for the benefit of consumers and businesses within Cheshire. The aim of the Service is to promote a fair trading environment that enables honest businesses to succeed. This is achieved through a variety of activities including the provision of advice and education for businesses and consumers and the detection and investigation of criminal offences.
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Helping you
If you live in Cheshire we can provide you with advice and assistance if you experience problems when buying good or services. Our expert staff can give you practical advice to help you with your rights as a consumer. We can help you to write a letter of complaint, will act as a mediator to help resolve your problem and, when appropriate, can guide you through the County Court system.
Every year we help Cheshire businesses to cut through red tape so they are able to run successful, compliant businesses. If your business is already established in Cheshire, or if you’re thinking of starting a new venture in the county, we can help you to by providing advice on your responsibilities under current legislation.
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Protecting you
As well as ensuring the law is complied with through a programme of advice and education, we also take enforcement action when appropriate. We consider the harm that the behaviour of the business is having on the community when deciding on what action to take. Where the seriousness and level of complaints warrants it, we will prosecute the offending business or individual.
To find out more about our activities please read our Service Highlights document.
What can you expect from Trading Standards?
Find out about our Customer Care Standards.
Contact Us | Business homepage | Consumer homepage | Trading Standards homepage
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