|
1. We will open our offices to serve you from Monday – Friday between 9.00 am and 5.00 pm (note- offices will close during public holidays).
2. We will treat you in a courteous manner.
3. We will greet personal callers within 30 seconds.
4. Upon request we will make a room available so that discussions can take place in private.
5. Initial telephone enquiries to the service will be automatically diverted to Consumer Direct Northwest. Consumer Direct will provide you with advice and information on your enquiry in the first instance and forward your details to Cheshire Trading Standards should further advice or assistance be required.
6. We will provide a response to your enquiry within 3 working days.
7. We will ensure that your enquiry is dealt with by an appropriately trained and experienced member of staff.
We value our staff and have Investors in People accreditation. Staff are required to meet a minimum standard of academic qualification and we recruit from a variety of backgrounds (e.g. business, law, food). This means that we have a team of experts with a wealth of experience and knowledge across a variety of Trading Standards topics.
8. We will agree with you how you will be updated as your enquiry progresses.
9. We will do our utmost to assist you if you have special needs such as a physical disability and in appropriate cases we will arrange to visit you at a mutually agreed time and place.
10. We will assess the implications of any safety related matters on the same day that they are brought to our attention.
11. We will make available information so that you may judge our performance.
Cheshire Trading Standards Service conducts customer surveys on a regular basis. The results are used to gauge whether customers are satisfied and to identify areas for improvement. View the results of the most recent customer survey
Business homepage | Consumer homepage | Trading Standards homepage |