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Cheshire Trading Standards offers consumer education to Cheshire residents to ensure that all consumers, especially the vulnerable, can make informed choices about goods and services purchased in an increasingly complex marketplace. We aim to ensure that all consumers have the knowledge to protect themselves from potentially unscrupulous trades people and that they are empowered with the knowledge and skills to help themselves.
Advice and Information
The Consumer Direct website has lots of useful advice and information for consumers on a wide range of issues. Whether you are buying a pc, are having problems with your mobile ‘phone or you’re considering going to a timeshare presentation this website can help. Visit the Consumer Direct website for information on:
- How to deal with disputes
- Returning goods & cancelling orders
- Template letters
- Advice on buying goods and services
- Scams and much more…….
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Alternatively telephone 08454 04 05 06 or Minicom 08451 281384. Consumer Direct will advise you and will also refer complex enquiries, urgent enquiries and those requiring further action to Cheshire Trading Standards. To email Consumer Direct, please use 'Contact us' via the Consumer Direct web site.
Lifelong Learning
A range of talks is available from our Education and Fair Trading Officers on issues such as door-step sales and general consumer rights. These are particularly useful for elderly and vulnerable consumers and can be arranged either during the day or in the evening. Further information is available from Gaynor Roberts.
Other Useful websites
The Trading Standards Central website is run by the Trading Standards Institute, it contains advice leaflets on a number of common consumer issues. You can also find details of recent product safety recalls on this site. Below are a number of links to consumer information websites.
The Office of Fair Trading is responsible for making markets work well for consumers, while at the same time ensuring that businesses are fair and competitive. On their site they provide consumer information on a host of topics including money and credit, internet auctions, scams, store cards and buying and selling your home.
Advice leaflets
HIPs - Home Information Packs Guide For Buyers
Business homepage | Consumer homepage | Trading Standards homepage
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