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The Transport and Regeneration Service is committed to providing a high quality service. However, there may be times when you feel that we haven't got it right. We want to listen and learn from what you have to say. Your comments, good or bad are welcomed.
Bus Stop Infrastructure
Bus Shelters/Stops | CCTV in Bus Shelters
Supported Services:
The Council demands high standards of service from its contractors. Persistent unreliability or other problems will result in warnings being issued and can lead to early termination of contracts. Please use the contact details below to report any problems:
Transport and Regeneration Service
Rivacre Business Centre, Mill Lane
Ellesmere Port, Cheshire, CH66 3TL
Telephone: 01244 973218 Fax: 01244 973200 Email: tranco@cheshire.gov.uk
Commercial Services:
If your problem is with a commercial service you should make direct contact with the company running the service giving as much detail as you can about the journey concerned, and enclosing a copy of your ticket if possible. If you are unsure of the operator details you can contact the Cheshire Traveline on 0871 200 22 33.
If you are not satisfied with the operating company's response, you can contact Bus Users UK, an independent group which was formed to give bus passengers a voice. Bus Users UK is not aligned to any political party.
Complaints about standards:
Complaints about the standard of bus and coach operators, particularly on:
- safety
- vehicle maintenance
- punctuality of local bus services
can also be made to the traffic commissioner for the relevant traffic area, or to the Vehicle and Operator Services Agency (VOSA).
If you have a problem or are dissatisfied with the way you have been treated by staff of the Transport and Regeneration Service please contact the County Transport Co-ordinator directly, who will look into the matter and write back to you within five working days.
Greg Yates
County Transport Co-ordinator
Transport and Regeneration Service
Rivacre Business Centre, Mill Lane,
Ellesmere Port, Cheshire, CH66 3TL
Telephone: 01244 972387
Fax: 01244 973200
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